Returns & Exchanges

Returns and Exchanges

Changed your mind? Email us at customercare@wearnumi.com and we’d be happy to help.

Important bits to keep in mind: 

• We offer free returns and exchanges on Canadian orders. Please contact us for a pre-paid label. 
• You have 30 days from when you receive your item to initiate your return or exchange.
• All garments must be unwashed, unworn, and with tags attached. Items received in any other condition will not be issued a refund and will not be returned to the sender.
• For orders under $100, a $12.00 fee will be deducted from your refund for shipping costs. 
• Refunds will be made onto your original payment method within 7 days of us receiving the return. Some banks may take up to 10 days to process the refund.
• Please allow up to 14 business days for exchanges to be processed once the item is delivered to our fulfillment centre.
• We don’t accept liability for items that get lost or damaged in transit back to us.

Learn more about returns and exchanges for U.S. and international orders, here.

Final Sale

• All accessories are final sale.
• Items purchased at greater than 20% off are final sale.
• For hygienic reasons, we cannot accept returns on face masks and bodysuits.
• The Almost Perfect Collection is final sale. 
• Gift cards are final sale and cannot be refunded or redeemed for monetary value.

• Your order number
• A picture of the defect